FAQ
Product-Related Questions
Q: What materials are your Pet Hats, Bow Ties, and Collars made of? A: Our Pet Hats are crafted from soft, breathable fabrics like cotton, fleece, and polyester—lightweight and gentle on pet fur. Bow Ties feature high-quality materials ranging from cotton for daily wear to satin for special occasions, with sturdy stitching for durability. Collars are made from sturdy nylon or soft leather, with smooth edges and secure plastic or metal buckles. All materials are non-toxic, hypoallergenic, and meet international pet safety standards, with detailed information listed on each product page.
Q: How do I choose the right size for my pet? A: We provide a detailed size chart on each product page: for collars, measure your pet’s neck circumference (leaving two fingers of space); for hats, measure the head circumference (around the base of the ears); for bow ties, select based on collar width or pet size. Sizes vary by style, so we recommend measuring your pet carefully before ordering—if unsure, choose a slightly larger size for comfort.
Q: Are the accessories machine-washable? A: Most cotton and polyester hats and bow ties are machine-washable on a gentle cycle; we recommend cold water and air-drying to maintain shape and fabric quality. Leather collars should be spot-cleaned with a damp cloth to preserve their softness. Satin bow ties are best hand-washed to avoid damage. Always check the product description for specific cleaning instructions.
Order & Shipping Questions
Q: Can I cancel or modify my order after placing it?A: We process orders quickly to ensure fast delivery, so cancellations or modifications are only accepted within 1 hour of placement. Once processed or shipped, orders cannot be changed. For incorrect or damaged items, refer to our Return & Exchange Policy.
Q: Do you ship internationally, and are there restrictions? A: Yes, we ship to most countries worldwide. Some countries have restrictions on fabric or leather products, so we recommend checking your local customs regulations before placing an order. International shipping times are 7–14 business days, and customers are responsible for any customs duties or fees.
Q: What if my pet accessory arrives damaged or defective? A: Report damaged or defective items within 48 hours of delivery. We may request photos of the damage and will arrange a replacement or refund, covering return shipping if the issue is our fault. Our 6-month warranty covers manufacturing defects, but not damage from pet use or misuse.